We bill for delivery on a variable scale depending on location of event and size of event. Tents will be set up typically a day or two before the event date to make sure that any potential obstacles can be dealt with. Tents are typically taken down the Sunday or Monday following the event.

All pole tents and frame tents will be set up by our team. Pop-up tents are available for pickup or for self-installation upon delivery.

More on delivery:

​Please be advised that delivery is curbside only unless previously arranged via email with our team. If you require additional delivery requirements, please reach out immediately so we can plan for a smooth delivery.

If your delivery applies to any of the below examples, please reach out to us ASAP. We may need to bring more staffing, schedule more time on our route, or bring additional transport gear to make delivery seamless and additional charges may apply.

1. If there isn’t direct drive-up access or sufficient parking available directly in front of the drop-off area.

2. If there are stairs or elevators that may require our team to make multiple trips.

3. If there is over 150 feet of distance between the area where the delivery vehicle is parked and where the rentals must go.

4. If there are entrance fees to enter the delivery area (such as parking fees or park fees).

Pop-up tents (10×10) may be picked up and easily set up on your own. We will include simple directions to follow to assist you.

Pole tents (20 × 20 / 20 × 30) and Frame tents (20 × 20 / 20 × 30):

These options will always require our staff to set up. Delivery and installation will be included in the custom quote.

Upon submitting a custom quote request, we will reach out to you within 1-2 business days to learn more about your needs. From there, we will work with you on delivery and pickup times. Exact delivery and pickup times will vary based on location and time of year. We will coordinate all of this with you.

Yes, rentals need to be wiped before return to avoid additional cleaning charges.

Rentals that are visibly dirty or dusty are subject to a cleaning fee that starts at minimum of $50.00 and additional charges for time and chemicals needed to do any deep cleaning on items that are very dirty.

This includes tables and chairs, we request that any mess made at your event is cleaned up by you. We include cleaning supplies in every drop off to make this as easy as possible for you.

The payment will be taken off of your credit card that you initially paid with.

​However, you do not need to wash our tablecloths as this may set a stain and do more bad than good for the tablecloths.

It is not required you to be present on delivery, but to ensure you receive everything you have rented it is beneficial if someone is there on delivery to check the items received and notify our office of any discrepancies.

We accept payment through credit card or visa debit online through our store. Or if you have been quoted by us, we will send a 25% payment request online that also can be paid by credit card or visa debit. We also take venmo or cash on appointments booked manually.

Booking Instantly Online:

When you book online our system will request a 25% (non-refundable deposit to secure the booking).

Payment is due:

Payment is due 7 days prior to your event. At this point, we will authorize the payment from the initial credit card that was used.

A credit card and driver’s license to be kept on file are required for renting any items.