FAQs

  • (delivery the day before your event and pick up the day after or Monday after your event)

    Add Exact Time Arrival:

    $175.00 (each trip)

    If you require an exact delivery and pickup time you can add custom times for an additional $175.00 on top of the standard delivery charge.

    This option is for those events where you will need the items to be delivered and picked up on the same day or in a public un-monitored location. EX: Wedding ceremony seating in a public park for 12:15pm arrival and pickup at 3:45pm.

    The reason that it is $175.00 extra on top of standard delivery is that we plan all of our deliveries in order on a route for efficiency and to meet specific deadlines it will require us to schedule additional staff and delivery vehicles.

    More on delivery:

    ​Please be advised that delivery is curbside only unless previously arranged via email with our team. If you require additional delivery requirements, please reach out immediately so we can plan for a smooth delivery.

    If your delivery applies to any of the below examples, please reach out to us ASAP. We may need to bring more staffing, schedule more time on our route, or bring additional transport gear to make delivery seamless and additional charges may apply.

    1. If there isn’t direct drive-up access or sufficient parking available directly in front of the drop-off area.

    2. If there are stairs or elevators that may require our team to make multiple trips.

    3. If there is over 150 feet of distance between the area where the delivery vehicle is parked and where the rentals must go.

    4. If there are entrance fees to enter the delivery area (such as parking fees or park fees).

  • Pop up tents and smaller pole tents:

    Yes, you can pick up these and set them up yourself.

    Large pole tents and marquee tents:

    Our pole tent and marquee tent rental prices include installation (not delivery) and require that our staff executes the installation to ensure a safe installation.

    ​(NOTE: Our packages include free delivery and tent setup)

  • In the calendar the pickup and drop-off times are set for pickups from us only and do not apply for deliveries.

    So, if you don't see your requested time available you can select a different time or date close to your requested time to make the booking come through.

    When you are filling out the form you can mention the exact times that you want.

    Additionally, every order that delivery has been selected for will be contacted to make sure we get all of the details changed exact to your specifications.

  • Yes, rentals need to be wiped before return to avoid additional cleaning charges.

    Rentals that are visibly dirty or dusty are subject to a cleaning fee that starts at minimum of $50.00 and additional charges for time and chemicals needed to do any deep cleaning on items that are very dirty.

    The payment will be taken off of your credit card that you initially paid with.

    ​However, you do not need to wash our tablecloths as this may set a stain and do more bad than good for the tablecloths.

  • It is not required you to be present on delivery, but to ensure you receive everything you have rented it is beneficial if someone is there on delivery to check the items received and notify our office of any discrepancies.

  • We accept payment through credit card or visa debit online through our store. Or if you have been quoted by us, we will send a 25% payment request online that also can be paid by credit card or visa debit. We als

    take venmo or cash on appointments booked manually.

    Booking Instantly Online:

    When you book online our system will request a 25% (non-refundable deposit to secure the booking).

    Payment is due:

    Payment is due 7 days prior to your event. At this point, we will authorize the payment from the initial credit card that was used.

    A credit card and driver’s license to be kept on file are required for renting any items.